Job Description
Join our dynamic team in Philadelphia as a Customer Service Associate! We're seeking enthusiastic individuals to deliver exceptional service to our diverse clientele. This hourly position offers flexible scheduling and immediate start opportunities. Enjoy competitive pay, comprehensive training, and a supportive work environment where your contributions are valued. Perfect for students, career changers, or anyone seeking flexible work in the heart of Philly.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and account issues efficiently using our CRM system
- Process orders, returns, and exchanges accurately
- Document all interactions in our customer database for quality assurance
- Collaborate with team members to maintain service standards
- Identify opportunities to upsell products based on customer needs
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Proficient with basic computer applications
- Positive attitude and resilience in fast-paced environments
- Philadelphia local candidates strongly encouraged to apply