Job Description
Are you looking for a rewarding career with weekly pay and a supportive team environment? Horizon Support Services is seeking a dedicated Customer Service Associate to join our expanding team in Columbus, Ohio.
We offer competitive hourly rates, flexible scheduling, and the peace of mind that comes with being paid on time every week. If you thrive in a fast-paced setting and enjoy helping people, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently while maintaining a positive brand image.
- Process orders, returns, and exchanges accurately using our CRM software.
- Collaborate with team members to improve service processes and customer satisfaction scores.
- Document customer interactions and feedback within the company database.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred but not mandatory (training provided).
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a busy environment.
- Basic computer proficiency and typing skills.