Job Description
Unlock Your Earning Potential with Immediate Payouts!
Are you looking for a career that offers the freedom to choose your schedule and the security of daily pay? Horizon Workforce Partners is currently seeking talented individuals to join our high-performing team. We are expanding our operations in Charlotte, NC and are actively hiring for positions that are available in Florida as well.
At Horizon, we believe in putting our team first. That’s why we offer a unique Daily Pay option, allowing you to access your earnings the same day you work. We also guarantee Weekly Pay for all our employees, ensuring you are compensated consistently and fairly.
Why Apply With Us?
- Instant Access to Funds: Use our Daily Pay feature whenever you need cash flow.
- Flexible Hours: Work part-time or full-time around your personal commitments.
- Remote & On-Site Options: Serve clients from the comfort of your home in Florida or work on-site in Charlotte.
- Career Growth: A pathway to advancement within a supportive corporate environment.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on your experience level.
Job Overview:
As a Customer Service Associate, you will be the primary point of contact for our valued clients. You will handle inquiries, resolve issues, and ensure a seamless customer experience. Whether you are in Charlotte or Florida, your role is vital to our mission of excellence.
Responsibilities
- Manage Customer Inquiries: Respond professionally to phone calls, emails, and chat messages regarding products and services.
- Resolve Issues: Investigate and troubleshoot customer complaints to ensure satisfaction and retention.
- Process Transactions: Accurately handle billing, scheduling, or order processing tasks.
- Documentation: Maintain detailed and up-to-date records of customer interactions in our CRM system.
- Team Collaboration: Communicate effectively with supervisors and team members to align on service goals.
- Adherence to Policy: Follow all company protocols, compliance standards, and safety guidelines.
- Flexible Availability: Adapt to shifting schedules, including evenings, weekends, and holidays as required.
Qualifications
- Education: High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Experience: Previous customer service or administrative experience is a plus, but we provide comprehensive training for the right candidates.
- Communication Skills: Exceptional verbal and written communication skills with a friendly and professional demeanor.
- Technical Proficiency: Must be comfortable using computers, CRM software, and navigating the internet.
- Location Flexibility: Must be willing to work remotely from Florida or commute to Charlotte, NC.
- Reliability: Punctual, organized, and capable of managing time effectively.
- Authorization: Must be legally authorized to work in the United States.