Job Description
Are you ready to join a team that values your time and hard work?
We are currently seeking enthusiastic Hourly Pay professionals to join our team in Charlotte, NC. If you are looking for Weekly Pay or Daily Pay options, look no further. At Horizon Support Services, we believe in providing our employees with financial flexibility and a supportive work environment.
In this role, you will be the voice of our brand, resolving customer inquiries and ensuring satisfaction through top-tier communication skills. We offer a modern workspace, competitive pay, and the peace of mind that comes with knowing you will be paid on time.
Why Join Us?
- Financial Freedom: Access your earnings sooner with our daily pay options.
- Flexible Schedules: Choose shifts that fit your lifestyle.
- Modern Culture: Work in a collaborative, tech-forward environment.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve complex customer issues and escalate them to the appropriate management level when necessary.
- Document all customer interactions and transactions accurately in the CRM system.
- Provide product information and support to ensure customer satisfaction and retention.
- Collaborate with team leads to identify process improvements and enhance the customer experience.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous customer service experience in a call center or retail environment is a plus.
- Strong verbal communication and active listening skills.
- Ability to type at least 35 WPM with high accuracy.
- Proficiency with Microsoft Office Suite and computer navigation.
- Reliable internet connection and a quiet workspace (if remote).