Job Description
Join our dynamic team at Oakland Community Services and make an immediate impact! We're seeking enthusiastic individuals to fill multiple hourly customer service roles in the heart of Oakland. Perfect for students, career-changers, or those seeking flexible work arrangements. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions matter.
Our mission is to empower Oakland residents through exceptional service. As a Customer Service Associate, you'll be the face of our organization, delivering outstanding experiences while developing valuable professional skills. No prior experience required – we provide all necessary training!
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Process transactions accurately using our proprietary CRM system
- Resolve customer inquiries and concerns with empathy and efficiency
- Maintain detailed records of interactions in compliance with company policies
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Uphold strict confidentiality standards for sensitive customer information
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English (bilingual Spanish a plus)
- Basic computer proficiency with ability to learn new software quickly
- Ability to work flexible shifts including evenings and weekends
- Valid California driver's license if field visits required
- Pass background check and drug screening
- Positive attitude with problem-solving mindset
- Must be available for immediate start (within 3 days)