Job Description
Are you looking for a rewarding career in Jacksonville, FL with weekly pay and full-time hours? Apex Solutions Inc. is seeking a dedicated and empathetic Customer Service Representative to join our growing team.
We pride ourselves on providing exceptional support to our clients while offering a comprehensive benefits package including health, dental, and vision insurance, paid time off, and a 401(k) retirement plan. If you are a motivated professional looking for stability and growth, we want to meet you.
Why Join Our Team?
- Weekly Pay: Get paid on time, every week, with no waiting.
- Full-Time Stability: Enjoy a consistent schedule with opportunities for advancement.
- Modern Environment: Work in a state-of-the-art facility in the heart of Jacksonville.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and empathy, striving for a positive outcome.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Collaborate with the sales and logistics teams to ensure customer satisfaction.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required; we provide comprehensive training.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic computer skills and typing accuracy.