Job Description
Are you looking for a rewarding career in Miami, FL with a company that values your time and effort? Miami Support Solutions is currently seeking dedicated Hourly Customer Service Representatives to join our growing team.
We understand that earning a living is important. That is why we offer Weekly Pay to ensure you get compensated promptly for your hard work. We pride ourselves on a modern, inclusive, and high-performance work environment.
Why Join Us?
- Weekly Paycheck: Get paid every Friday without the wait.
- Flexible Scheduling: Work around your life with our part-time options.
- Professional Growth: Opportunities for advancement within the company.
If you have a positive attitude and a passion for helping others, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone and email with a focus on first-contact resolution.
- Provide accurate information regarding products, services, and account status.
- Document all customer interactions and issues in the CRM system.
- Collaborate with team leads to improve service quality and efficiency.
- Handle complaints professionally and de-escalate tense situations.
- Assist in training new hires and onboarding processes.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Must be available to work weekends or evenings as needed.
- Strong problem-solving skills and attention to detail.
- Previous customer service experience is a plus but not mandatory.