Job Description
Are you a reliable professional looking for a position with weekly pay in the heart of Long Beach, CA? Pacific Coast Logistics & Support is seeking a dedicated Customer Service Representative to join our growing team. We pride ourselves on providing top-tier support to our clients while offering competitive hourly wages and a schedule that respects your work-life balance.
Our team members enjoy a collaborative environment where your voice is heard. If you are ready to start a rewarding career with a company that values its employees, apply today!
Responsibilities
- Handle high-volume inbound and outbound customer inquiries via phone, email, and chat with professionalism and accuracy.
- Resolve customer complaints and issues efficiently, escalating complex problems to management when necessary.
- Process and verify customer orders, ensuring all data is entered correctly into our CRM systems.
- Update customer records with accurate information and maintain a thorough understanding of our products and services.
- Collaborate with the warehouse and shipping departments to ensure timely delivery and customer satisfaction.
- Provide feedback to management regarding common customer trends and potential process improvements.
Qualifications
- High school diploma or equivalent required; some college or vocational training is a plus.
- Minimum of 1 year of experience in customer service, retail, or call center environments.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and basic computer navigation.
- Ability to work in a fast-paced environment while maintaining a positive and patient demeanor.
- Must be available to work a flexible schedule, including weekends and holidays as required.