Job Description
We are seeking a dedicated Customer Service Representative to join our growing team in Austin, Texas. This is an immediate hire opportunity for motivated individuals looking for local hourly work with a company that values flexibility and professional growth. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
As a key member of our support team, you will be the first point of contact for our clients, ensuring their needs are met with efficiency and a smile. We offer a modern work environment, competitive benefits, and the chance to build a long-term career in customer relations.
Responsibilities
- Manage and respond to a high volume of customer inquiries via phone, email, and live chat.
- Resolve customer complaints, issues, and technical questions in a professional and timely manner.
- Process orders, returns, and exchanges accurately using our CRM database.
- Maintain accurate and up-to-date customer records in our internal systems.
- Collaborate with internal teams to escalate complex issues and ensure resolution.
- Provide product recommendations and information to drive customer satisfaction.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, retail, or hospitality is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including evenings and weekends if necessary.
- Proficiency with Microsoft Office Suite and computer navigation.