Job Description
Welcome to Horizon Support Services, where we believe in empowering our team members to grow. We are currently seeking a dedicated and energetic Customer Service Representative to join our Houston team. This is an excellent opportunity for individuals looking to launch a career in client relations with no prior experience necessary. We offer paid training, a comprehensive benefits package, and a culture that values collaboration and growth.
In this role, you will be the face of our company, ensuring our clients receive the highest level of support. Whether assisting with inquiries, resolving issues, or providing product information, your positive attitude will make a difference every day. We are looking for self-motivated individuals who are eager to learn and excel in a fast-paced environment.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and empathy, escalating complex matters to management when necessary.
- Accurately enter and update customer information into the CRM database.
- Provide detailed product and service information to customers to help them make informed decisions.
- Collaborate with the sales and technical teams to ensure seamless customer experiences.
- Participate in daily team meetings and training sessions to enhance product knowledge and service skills.
Qualifications
- High school diploma or GED equivalent is required.
- Must be at least 18 years of age.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal and written communication skills with a focus on customer satisfaction.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Willingness to learn new systems and processes quickly.