Job Description
Are you looking for a rewarding opportunity with flexible hours in the heart of North Carolina?
Raleigh Digital Partners is currently seeking a highly motivated Customer Service Representative to join our growing team. In this role, you will be the voice of our brand, providing exceptional support to clients while enjoying a schedule that works for you.
We offer a competitive hourly rate and a collaborative environment where your contributions matter.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints efficiently while maintaining a positive brand image.
- Update customer records in our CRM system with accuracy and attention to detail.
- Assist clients with account setup, troubleshooting, and product information.
- Collaborate with internal teams to escalate complex issues and suggest process improvements.
- Adhere to all company policies and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Proven experience in customer service or support roles.
- Excellent verbal and written communication skills.
- Proficiency with basic computer applications and CRM software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and a customer-first attitude.