Job Description
We are seeking enthusiastic and driven individuals to join our dynamic team in Charlotte, NC. At Horizon Support Solutions, we pride ourselves on delivering exceptional service to our clients. We are looking for passionate people who want to build a career in a modern, supportive environment. This position offers the perfect blend of professional growth and flexibility, making it ideal for students or those seeking a better work-life balance.
What We Offer:
- Competitive hourly pay with performance bonuses.
- Flexible scheduling to fit your lifestyle.
- Comprehensive training program – No prior experience required.
- Opportunities for career advancement within the company.
Join us and become a vital part of a team that values your contribution and invests in your future.
Responsibilities
- Assist customers with inquiries via phone, email, and chat in a professional and courteous manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
- Process orders, returns, and exchanges accurately and in a timely fashion.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with team members to improve service protocols and overall team efficiency.
Qualifications
- High School Diploma or GED equivalent required.
- Must be 18 years of age or older.
- Basic computer proficiency and typing skills (30+ wpm).
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision.