Job Description
We are seeking a dedicated Customer Service Representative to join our dynamic team in Jacksonville, FL. In this role, you will be the face of our company, ensuring our clients receive top-tier support.
Our company offers a flexible work schedule and a supportive environment where you can thrive. Whether you are an experienced professional or looking to start a new career, we want to hear from you.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve client issues and complaints with empathy and efficiency.
- Process orders, returns, and exchanges accurately.
- Update customer information in the CRM system.
- Collaborate with the sales team to ensure customer satisfaction.
- Maintain a professional and positive demeanor at all times.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or sales is preferred.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work flexible hours, including evenings and weekends if needed.
- Strong problem-solving skills and attention to detail.