Job Description
We are seeking a dedicated and dynamic Customer Service Representative to join our Minneapolis team. At Horizon Local Solutions, we value our employees and offer a supportive work environment with flexible scheduling options designed to fit your lifestyle. This is a full-time opportunity for someone who excels at building relationships and solving problems.
In this role, you will serve as the primary point of contact for our valued clients, ensuring they receive top-tier service and support.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries with a focus on quality and efficiency.
- Resolve customer complaints and issues using patience and effective problem-solving techniques.
- Process orders, returns, and exchanges accurately within our CRM system.
- Maintain and update customer account records with current and accurate information.
- Collaborate with the sales and operations teams to improve service delivery.
- Provide detailed product and service information to customers.
- Identify and escalate complex issues to the appropriate management personnel.
Qualifications
- High school diploma or GED is required.
- Minimum of 1 year of experience in customer service, retail, or a related field.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Must be reliable and available for flexible hours, including evenings and weekends.