Job Description
Are you a dedicated problem-solver seeking a role that offers the perfect work-life balance? Horizon Tech Solutions is currently seeking a Customer Service Representative to join our growing team in Albuquerque, New Mexico. We pride ourselves on a flexible work environment that adapts to your life, not the other way around.
In this position, you will serve as the friendly face of our brand, handling inquiries via phone, email, and chat. Whether you prefer to work part-time, full-time, or strictly contract hours, we offer the autonomy to manage your schedule while delivering exceptional support to our clients.
Why Join Us?
- Flexible Scheduling: Choose the hours that fit your lifestyle.
- Remote & On-site Options: Work from the comfort of your home or our Albuquerque office.
- Competitive Pay: Earn between $18.00 and $28.00 per hour based on experience.
- Professional Growth: Opportunities for advancement within the tech support sector.
Responsibilities
- Respond to customer inquiries in a timely and professional manner via phone, email, and live chat.
- Resolve product and service issues by clarifying the customer's request and troubleshooting the problem.
- Document customer interactions and actions taken in our CRM system accurately.
- Collaborate with the technical team to escalate complex issues and ensure timely resolution.
- Provide product training and support to ensure customer satisfaction and retention.
- Manage high call volumes while maintaining a calm and empathetic demeanor.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus but not required.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Reliable internet connection and a quiet workspace (if remote).
- Ability to work flexible hours, including evenings and weekends.