Job Description
Are you a dedicated professional looking for a stable career in Sacramento? Pacific Retail Group is currently hiring a Full-Time Customer Service Representative to join our dynamic team.
We are committed to providing exceptional service to our clients and are looking for individuals who are passionate about problem-solving and building relationships. This is an excellent opportunity to work in a fast-paced environment with competitive pay and growth potential.
Why Join Us?
- Competitive hourly wage ($20 - $25/hr)
- Comprehensive health benefits package
- Paid training and career advancement opportunities
- Supportive and collaborative team culture
Responsibilities
- Provide high-quality customer service via phone, email, and in-person interactions.
- Resolve customer inquiries and complaints efficiently and professionally.
- Process orders, returns, and exchanges accurately using internal software.
- Maintain a thorough understanding of company products and policies.
- Collaborate with team members to improve overall service standards.
- Document customer interactions and feedback in the CRM system.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in customer service or retail.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a busy environment.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Reliable transportation and punctuality.