Job Description
We are currently seeking a dedicated Customer Support Specialist to join our thriving team in Austin, TX. We pride ourselves on offering full-time hourly positions that provide the flexibility you need to balance work and life. Whether you are looking for a stable career or a flexible schedule, this role offers the perfect opportunity to grow.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $19.00 - $28.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within the company.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately document all customer interactions and transactions in our internal database.
- Collaborate with the support team to identify trends and improve service quality.
- Proactively communicate with customers regarding their account status and policy updates.
- Maintain a high level of product knowledge to assist clients effectively.
Qualifications:
- High school diploma or GED required.
- Previous experience in customer service or call center environments is preferred.
- Strong verbal and written communication skills.
- Ability to type 35+ WPM.
- Proficient in using computer systems and CRM software.
- Must be available for flexible shifts, including evenings and weekends.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately document all customer interactions and transactions in our internal database.
- Collaborate with the support team to identify trends and improve service quality.
- Proactively communicate with customers regarding their account status and policy updates.
- Maintain a high level of product knowledge to assist clients effectively.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or call center environments is preferred.
- Strong verbal and written communication skills.
- Ability to type 35+ WPM.
- Proficient in using computer systems and CRM software.
- Must be available for flexible shifts, including evenings and weekends.