Job Description
Are you looking for a rewarding career in Jacksonville, FL? We are seeking a dedicated and professional Customer Service Representative to join our dynamic team. This is an excellent opportunity for individuals seeking hourly jobs with a stable full-time schedule and weekly pay.
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier service. We pride ourselves on our culture of excellence and are looking for someone who thrives in a fast-paced environment.
Why Join Us?
- Weekly Pay: Get paid on time, every time.
- Competitive Salary: Earn between $18.00 and $24.00 per hour based on experience.
- Benefits: Comprehensive health, dental, and vision insurance.
- Professional Growth: Clear pathways for career advancement.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve complex customer issues and complaints with a focus on total satisfaction.
- Process orders, returns, and account updates accurately and efficiently.
- Collaborate with internal teams to improve service processes and resolve escalations.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Provide clear product and service information to prospective and current clients.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or a related field is preferred.
- Strong verbal and written communication skills.
- Proficiency with computer systems and Microsoft Office Suite.
- Ability to work in a fast-paced environment and meet performance targets.
- Reliable transportation is a must.