Job Description
Are you looking for a rewarding career with a company that values your time and talent? Apex Tech Solutions is seeking a dedicated Customer Support Specialist to join our growing team in Columbus, Ohio.
We offer a competitive hourly wage, weekly paychecks, and a comprehensive benefits package for our full-time employees. If you thrive in a fast-paced environment and love solving problems, we want to hear from you.
Responsibilities
- Provide exceptional customer service via phone, email, and chat.
- Resolve technical inquiries and troubleshoot customer issues efficiently.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the technical team to escalate complex cases.
- Process orders and manage returns according to company policies.
- Conduct quality assurance checks on support interactions.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively.
- Reliable internet connection and a quiet workspace (if remote).