Job Description
Are you looking for full-time hourly jobs in Albuquerque, NM that offer stability and growth? Horizon Support Solutions is seeking a dedicated Customer Service Representative to join our dynamic team. We pride ourselves on providing exceptional support to our clients and offer competitive weekly pay for our hardworking employees.
As a Customer Service Representative, you will be the face of our company, interacting with clients via phone, email, and chat to resolve inquiries and ensure satisfaction. We are looking for individuals who are passionate about helping others and thrive in a fast-paced environment.
Responsibilities
- Manage high-volume incoming customer calls and emails with professionalism and empathy.
- Resolve customer complaints and issues efficiently to ensure high retention rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer records and maintain detailed documentation of interactions.
- Collaborate with the sales and logistics teams to ensure seamless service delivery.
- Identify opportunities to upsell products and services based on customer needs.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service or call center support.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work flexible hours, including weekends and holidays, if required.
- Reliable transportation to the Albuquerque office.