Job Description
Join our dynamic team as a Customer Service Representative in Sacramento and enjoy the flexibility of hourly work with weekly pay! We're seeking energetic individuals to deliver exceptional support to our growing client base. This role offers immediate start, competitive compensation, and a supportive work environment designed for work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Update customer records in CRM systems accurately
- Collaborate with team members to escalate complex cases
- Maintain performance metrics for quality and response times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM tools
- Ability to work flexible hours including weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening