Job Description
We are currently seeking a dedicated Customer Service Representative to join our expanding team in Oklahoma City. If you are looking for a stable position with weekly pay and a supportive work environment, we invite you to apply.
At MetroConnect Solutions, we prioritize our employees and our clients. You will be the face of our brand, ensuring our customers receive the exceptional service they deserve. We offer a comprehensive benefits package, including health insurance and paid time off, for our team members.
What We Offer:
- Competitive hourly wage ($18.00 - $22.00)
- Weekly paychecks
- Flexible scheduling to work around your life
- On-the-job training and career advancement
Responsibilities
- Manage high-volume incoming calls and emails with a focus on customer satisfaction.
- Resolve customer inquiries and complaints efficiently and professionally.
- Update customer records and account information in the CRM system accurately.
- Process returns, exchanges, and refunds in compliance with company policy.
- Collaborate with team leads to identify process improvements.
- Adhere to all company policies and safety regulations.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service or call center operations is preferred but not mandatory.
- Strong verbal communication skills and a polite, professional tone.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to multitask and handle pressure in a fast-paced environment.