Job Description
Join the dynamic team at Vanguard Support Services in Virginia Beach. We are currently seeking a dedicated and articulate Customer Service Representative to join our client-facing operations. In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally.
We pride ourselves on a premium work environment that values employee growth and exceptional service delivery. If you are looking for a stable, hourly position with competitive pay and a supportive culture, we want to hear from you.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Resolve complex customer complaints and escalate issues to management when necessary while maintaining a positive demeanor.
- Process orders, returns, and account updates accurately and efficiently within established timeframes.
- Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to clients.
- Document all customer interactions and transactions in the CRM system for future reference and reporting.
- Collaborate with the sales and technical teams to ensure a seamless customer experience.
Qualifications
- High school diploma or equivalent required; post-secondary education in business or communications is a plus.
- Minimum of 1 year of experience in customer service or retail environments preferred.
- Excellent verbal and written communication skills with a professional telephone manner.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Ability to work flexible hours, including evenings and weekends, as business needs require.