Job Description
Are you looking for a rewarding career in San Diego with the security of weekly pay? Pacific Coast Support Services is seeking a motivated Customer Service Representative to join our elite team. We are committed to excellence and providing our employees with a stable, modern work environment where their contributions are valued.
In this pivotal role, you will be the primary point of contact for our valued clients. We offer a competitive hourly rate and a comprehensive benefits package, including health insurance and paid time off. If you thrive in a fast-paced setting and enjoy helping people, we want to meet you.
Responsibilities
- Handle a high volume of customer inquiries via phone, email, and live chat with professionalism.
- Resolve complex issues by investigating problems and offering effective solutions.
- Update customer records accurately and efficiently in our CRM database.
- Collaborate with cross-functional teams to improve service delivery.
- Meet and exceed daily performance and quality assurance metrics.
- Stay up-to-date on product knowledge to provide accurate information.
- Maintain a positive and empathetic attitude during high-pressure situations.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 1-3 years of experience in customer service or a related field.
- Exceptional verbal and written communication skills.
- Strong problem-solving skills with a focus on customer satisfaction.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce).
- Ability to multitask and manage time effectively in a dynamic environment.
- Reliable internet connection and computer equipment.