Job Description
We are seeking a motivated and detail-oriented Customer Service Representative to join our dynamic team. As a leader in the staffing industry, we offer immediate hire opportunities for individuals looking to start their career or expand their experience. Our commitment to flexible hours allows you to balance your work-life needs while delivering exceptional support to our clients.
Whether you are based in Baltimore, MD or Georgia, or prefer a remote setup, this is your chance to work with a top-tier agency that values your contribution. You will be the face of our brand, ensuring customer satisfaction and fostering long-term relationships.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer issues and complaints in a timely manner to ensure high satisfaction scores.
- Assist in data entry and maintaining accurate customer records and databases.
- Collaborate with the team to identify process improvements and enhance service delivery.
- Provide clear and accurate information regarding products, services, and company policies.
- Manage multiple tasks and priorities in a fast-paced, deadline-driven environment.
- Document all customer interactions and resolutions within the CRM system.
Qualifications
- High school diploma or equivalent (Associate's degree preferred but not required).
- Previous experience in customer service, call center, or administrative support is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently with minimal supervision.
- Reliable internet connection and computer for remote/hybrid roles.
- Willingness to work flexible hours, including evenings and weekends if required.