Job Description
We are seeking dedicated Customer Service Representatives to join our high-performing team in Oakland, CA. This is an immediate hire opportunity for individuals looking to start their career or advance their current role in a thriving industry. We pride ourselves on providing exceptional service and offer a competitive hourly rate along with a comprehensive benefits package.
Key Highlights:
- Immediate start available for qualified candidates.
- Hourly pay ranging from $18.00 to $22.00 depending on experience.
- Health, dental, and vision insurance coverage.
- Opportunities for overtime and performance bonuses.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and inquiries.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately process orders, returns, and refunds using the internal database.
- Document all customer interactions and account updates in the CRM system.
- Identify and escalate complex issues to the appropriate department.
- Provide accurate product information and guide customers through solutions.
Qualifications
- High school diploma or GED required; some college preferred.
- Previous customer service or call center experience is a plus.
- Strong verbal communication and active listening skills.
- Proficient in Microsoft Office Suite and computer navigation.
- Ability to multitask in a fast-paced, dynamic environment.
- Must be authorized to work in the United States.