Job Description
Are you a people person looking for a stable, immediate opportunity in Omaha? Omaha Connect Solutions is seeking a motivated Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with speed and accuracy.
We offer a competitive hourly wage, flexible scheduling, and opportunities for career advancement. If you have excellent communication skills and a passion for helping others, we want to hear from you today.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone and email with a focus on rapid resolution.
- Provide accurate information regarding products, services, and account status.
- Process returns, exchanges, and service requests efficiently.
- Maintain a positive and professional demeanor in all interactions.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with the sales and support teams to ensure customer satisfaction.
Qualifications
- High School Diploma or GED required; some college or vocational training is a plus.
- Previous experience in customer service, retail, or call center environments preferred.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Basic computer proficiency and familiarity with MS Office applications.
- Must be available to work flexible hours, including weekends and holidays.