Job Description
Are you a driven professional looking for immediate employment opportunities in the vibrant Triangle area? We are currently hiring immediately for Customer Service Representatives to join our growing team in Raleigh, NC (serving the broader NC and VA region).
At Apex Logistics & Services, we pride ourselves on delivering excellence. We are looking for individuals who are ready to hit the ground running, offering competitive hourly pay and a supportive work environment. If you are ready to advance your career with a company that values your contributions, apply today.
Key Benefits:
- Competitive Hourly Wage: Earn between $18.00 and $22.00 per hour.
- Immediate Start Dates: No waiting—start working within days.
- Comprehensive Training: Full paid onboarding to get you up to speed.
- Health & Wellness: Medical, dental, and vision insurance available.
Our team operates in a fast-paced environment where every interaction matters. We are committed to maintaining high standards of service and are looking for individuals who align with our core values of integrity, efficiency, and teamwork.
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails with patience and professionalism.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Process orders, returns, and exchanges while ensuring data integrity in our internal systems.
- Collaborate with warehouse and logistics teams to ensure seamless service delivery.
- Document all customer interactions and resolutions in the CRM database.
- Adhere to company policies, safety regulations, and performance metrics.
Qualifications
- High School Diploma or GED equivalent is required.
- Previous experience in customer service, retail, or call center environments is preferred.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Strong verbal communication and active listening skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Reliable transportation and ability to pass a background check.