Job Description
Join our award-winning support team in Chicago! We're seeking energetic Customer Service Representatives to deliver exceptional experiences for our Illinois-based clients. This is your chance to grow professionally while making an immediate impact in a dynamic environment.
Why You'll Love Working With Us:
- Flexible hourly shifts with weekend availability options
- Comprehensive paid training and career advancement paths
- Modern downtown office with free parking and transit benefits
- Team-based recognition programs and performance bonuses
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve client inquiries regarding billing, services, and account management
- Document interactions accurately in CRM system within SLA requirements
- Collaborate with technical teams to resolve complex service issues
- Meet/exceed quality metrics including CSAT scores and resolution rates
- Participate in weekly team meetings and continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal communication skills with neutral accent
- Ability to multitask in fast-paced setting with 95% accuracy
- Strong problem-solving abilities and conflict resolution techniques
- Flexibility to work evenings/weekends (12-hour rotating shifts)