Job Description
Are you looking for a rewarding career in Jacksonville, FL that offers the flexibility you need? Apex Customer Solutions is seeking dedicated professionals to join our high-performing team. We pride ourselves on delivering exceptional service and creating a supportive work environment where you can thrive.
In this role, you will be the face of our brand, assisting clients with inquiries, resolving issues efficiently, and ensuring a seamless customer experience. We value our employees and offer a competitive compensation package along with flexible scheduling options to help you balance work and life.
Why Join Us?
- Competitive hourly pay ($18 - $25/hr)
- Flexible full-time schedules
- Comprehensive training and development
- Modern, collaborative office environment
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Update customer records and account information in our CRM system accurately.
- Collaborate with cross-functional teams to improve service processes and product knowledge.
- Maintain a high level of professionalism and adherence to company policies at all times.
- Identify and escalate complex issues to management when necessary.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service, sales, or support roles.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong problem-solving skills and the ability to think on your feet.
- Reliable transportation and a valid driver’s license (for occasional onsite meetings).