Job Description
We are looking for a motivated and friendly Customer Service Representative to join our team in the heart of New York City. If you are seeking a stable, local career with weekly pay and a supportive environment, this is the perfect opportunity for you. You will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and care.
At Apex Support Solutions, we value our employees and offer a culture of growth and recognition. Join us to build a rewarding career in a dynamic city.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a timely manner.
- Resolve customer issues and complaints professionally to ensure high satisfaction.
- Process orders, returns, and exchanges accurately.
- Maintain and update customer records in the CRM database.
- Collaborate with the sales and operations team to improve service delivery.
- Provide product and service information to assist customers in making informed decisions.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills and a positive attitude.