Job Description
Join a Dynamic Team in Virginia Beach, VA!
Are you looking for a rewarding career in customer service with competitive hourly pay? Ocean View Support Solutions is currently hiring enthusiastic individuals to join our growing team. We value potential, attitude, and work ethic over prior experience. If you are eager to learn and grow within a supportive corporate environment, we want to hear from you!
Why Choose Us?
- Competitive Pay: Starting at $16.00/hour with opportunities for rapid advancement.
- No Experience Necessary: We provide comprehensive paid training to get you up to speed.
- Modern Work Environment: Enjoy a collaborative office space in the heart of Virginia Beach.
- Benefits Package: Health, dental, and vision insurance available for full-time employees.
Take the first step towards a stable and prosperous career today.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on resolution and satisfaction.
- Assist customers with product inquiries, account balances, and service requests.
- Document all customer interactions accurately in the CRM database.
- Resolve customer complaints and escalations professionally and efficiently.
- Collaborate with the internal team to improve service processes and customer retention.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent is required.
- Strong verbal communication skills and a professional phone voice.
- Basic computer literacy and ability to navigate web-based systems.
- Ability to work flexible shifts, including weekends and holidays.
- Reliable transportation and punctuality are essential.
- A positive attitude and a genuine desire to help others succeed.