Job Description
We are seeking a dedicated Customer Service Representative to join our growing team in Omaha, Nebraska. If you are looking for a stable position with weekly pay and a supportive work environment, we want to hear from you.
As a vital part of our client-facing team, you will be responsible for delivering exceptional support to our customers while maintaining high standards of accuracy and professionalism.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently while adhering to company policies.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with the technical team to escalate complex issues and ensure proper follow-up.
- Provide product information and assist customers with account management.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Basic computer proficiency with Microsoft Office Suite.
- Ability to work in a fast-paced environment with a positive attitude.
- Must be available to work flexible hours, including weekends.