Job Description
We are seeking a dedicated Customer Service Representative to join our dynamic team in Omaha, Nebraska. If you are looking for a stable position with a competitive hourly rate and the peace of mind of weekly paychecks, we want to hear from you. At OmniConnect, we pride ourselves on exceptional service and employee satisfaction.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Weekly pay schedule for your financial peace of mind
- Flexible scheduling options
- Opportunities for growth within the company
As a key member of our support team, you will play a vital role in ensuring our clients receive the highest level of service. If you are detail-oriented and passionate about helping others, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Process orders, returns, and exchanges accurately and efficiently using our CRM software.
- Maintain up-to-date customer records and resolve issues to ensure high satisfaction ratings.
- Collaborate with the warehouse and logistics teams to resolve delivery concerns.
- Stay informed about product knowledge and company policies to provide accurate information.
- Assist in maintaining a clean and organized workspace.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, retail, or call center environments is a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to type 35+ WPM and navigate computer systems quickly.
- Must be available to work a flexible schedule, including weekends or evenings.