Job Description
Are you seeking a rewarding local hourly job in New York with immediate start dates? Apex Support Services is currently hiring Part-Time Customer Service Representatives to join our elite team. We are committed to providing exceptional service and offer a modern, collaborative work environment.
This is a fantastic opportunity for individuals looking for flexible part-time hours without sacrificing career growth. We provide comprehensive training and a supportive culture where your voice matters.
Responsibilities
- Deliver Outstanding Service: Manage incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve Complex Issues: Utilize your problem-solving skills to address customer concerns and provide effective solutions.
- Data Management: Maintain precise records of customer interactions and update account information in our CRM.
- Team Collaboration: Work closely with peers to ensure workflow efficiency and share best practices.
- Adherence to Standards: Follow all company policies, procedures, and service level agreements (SLAs).
Qualifications
- Availability: Must be available to work a flexible schedule, including evenings and weekends.
- Experience: Previous experience in customer service or retail is preferred but not required for eager learners.
- Communication: Strong verbal and written communication skills in English.
- Technical Skills: Basic computer literacy and typing proficiency (35+ WPM).
- Education: High school diploma or GED equivalent.