Job Description
Are you seeking a rewarding career with flexible hours and a reliable weekly pay schedule? Horizon Support Solutions is currently hiring Customer Service Representatives to join our expanding team serving clients across Ohio and Virginia.
We believe in empowering our employees with the freedom to balance work and life. Whether you are based in Columbus or Virginia Beach, our remote and hybrid models offer the flexibility you need to thrive.
Why Join Us?
- Weekly paychecks directly deposited.
- Flexible scheduling to fit your lifestyle.
- Comprehensive training and career growth opportunities.
- Health benefits for eligible full-time employees.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with patience, empathy, and efficiency.
- Accurately update and maintain customer records in our CRM system.
- Provide detailed product and service information to customers.
- Collaborate with the internal team to resolve complex escalations.
- Identify opportunities to upsell products and improve customer satisfaction scores.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is highly preferred.
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Proficient in using computer systems and basic typing skills.