Job Description
Are you passionate about helping others and thrive in a dynamic environment? Horizon Local Services is seeking a dedicated Customer Service Representative to join our growing team in San Diego, CA. We offer a competitive hourly wage, flexible scheduling, and a supportive culture that values your contribution. This is an excellent opportunity for local candidates looking to build a career in customer success.
As a key member of our team, you will be the face of our brand, ensuring our clients receive the highest level of service and support. We pride ourselves on a collaborative atmosphere where your voice matters.
As a key member of our team, you will be the face of our brand, ensuring our clients receive the highest level of service and support. We pride ourselves on a collaborative atmosphere where your voice matters.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve complex customer issues and complaints by providing accurate information and effective solutions.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Identify opportunities to upsell products or services to existing clients.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and attention to detail.
- Must be a reliable, punctual, and professional individual.
- Valid driver’s license and access to a vehicle may be required for local travel.