Job Description
Are you a passionate problem-solver with a knack for making customers feel valued? Apex Support Services is seeking a dedicated Customer Service Representative to join our dynamic team in Tampa, Florida.
As a key member of our front-line team, you will play a crucial role in enhancing our client satisfaction levels and driving business growth. We offer a competitive hourly wage, a supportive work environment, and clear paths for professional advancement within the company.
Why Join Us?
- Competitive hourly pay ($18.00 - $24.00).
- Flexible scheduling options to accommodate your lifestyle.
- Comprehensive training and development programs.
- Modern, collaborative office culture.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with patience and empathy, ensuring a positive resolution.
- Accurately document customer interactions and feedback in our CRM system.
- Provide accurate product and service information to help customers make informed decisions.
- Collaborate with the sales and technical teams to escalate and resolve complex issues effectively.
- Maintain a professional and positive demeanor while consistently representing the company brand.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong computer proficiency with MS Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Reliable internet connection and private workspace for remote options.