Job Description
We are actively hiring a Customer Service Representative for immediate start dates in North Carolina and New York. Join a team that values your time and effort with weekly paychecks.
In this role, you will serve as the first point of contact for our clients, providing top-tier support and solutions. We pride ourselves on a modern, inclusive workplace where employees can thrive and advance their careers.
Why Apply?
- Weekly Pay: Get paid on time, every week.
- Competitive Hourly Rate: Earn between $18.00 and $22.00 depending on experience.
- Flexible Shifts: Day and evening shifts available.
- Full Benefits: Health, dental, and vision insurance after 90 days.
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails with a focus on resolution.
- Answer product and service questions; suggest solutions when customers identify problems.
- Process returns, exchanges, and order modifications accurately.
- Document all interactions and maintain accurate customer records in the CRM.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Stay up-to-date with product knowledge and company policies.
Qualifications
- Minimum of 1 year of experience in customer service, call center, or retail.
- Excellent verbal communication and active listening skills.
- Proficient with computers and MS Office Suite (Excel, Word).
- Ability to multitask in a fast-paced, high-pressure environment.
- High school diploma or GED required.
- Reliable internet connection for remote or hybrid roles.