Job Description
Join our dynamic team in San Jose and enjoy the flexibility of weekly pay with adjustable schedules! We're seeking a Customer Service Representative to deliver exceptional support while maintaining work-life balance. Perfect for students, parents, or anyone seeking adaptable hours without sacrificing competitive compensation.
As a cornerstone of our client experience team, you'll resolve inquiries with empathy and efficiency. Our cutting-edge training and collaborative environment ensure rapid growth opportunities. Weekly direct deposits and comprehensive benefits (including health insurance) make this role uniquely rewarding.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve billing and technical issues with first-contact resolution
- Update CRM records with detailed interaction histories
- Collaborate with technical team to escalate complex cases
- Meet weekly performance metrics (CSAT >90%, AHT <180s)
- Participate in bi-weekly training sessions
- Document process improvements for team efficiency
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency in Zendesk and Salesforce
- Typing speed: 50+ WPM with 95% accuracy
- Available 20-30 hours/week with flexible scheduling
- Bilingual English/Spanish certification (strongly preferred)
- Experience with remote collaboration tools
- Ability to pass background check and drug screening