Job Description
Are you looking for a stable position with guaranteed weekly pay? Apex Support Solutions is currently hiring Customer Service Representatives in Chicago, IL. We offer a supportive work environment, competitive hourly rates, and immediate start dates for qualified candidates.
Our team values reliability and communication. If you thrive in a fast-paced setting and want to build a long-term career with a company that respects your time, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues while maintaining a positive, empathetic attitude.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer account information and maintain detailed records of all interactions.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Adhere to company policies and quality assurance standards during every shift.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we provide full training for the right candidates.
- Proficient in Microsoft Office Suite and CRM systems (e.g., Salesforce, Zendesk).
- Strong verbal and written communication skills with a focus on clarity and tone.
- Ability to work a flexible schedule, including weekends and holidays.
- Reliable internet connection and computer equipment if working remotely.