Job Description
Are you looking for a stable career with weekly pay and a supportive team environment in Columbus, OH? Horizon Logistics is currently seeking a detail-oriented Customer Service Representative to join our growing team.
We pride ourselves on delivering top-tier logistics support, and we need someone who thrives in a fast-paced setting. In this role, you will serve as the face of our company, ensuring our clients receive exceptional service.
Why Join Us?
- Competitive hourly rate of $18.00 - $22.00
- Weekly paychecks for your peace of mind
- Comprehensive health, dental, and vision insurance
- 401(k) retirement savings plan with company match
- Modern work environment with career advancement opportunities
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat with professionalism and speed.
- Process orders, verify shipping details, and resolve discrepancies to ensure accuracy.
- Maintain accurate and up-to-date records of all customer interactions and transactions in our CRM system.
- Collaborate closely with the warehouse and logistics team to ensure timely delivery of goods.
- Identify and escalate complex customer issues to management to find effective resolutions.
- Adhere to all company policies, procedures, and safety regulations.
Qualifications
- High School Diploma or GED equivalent is required.
- Previous experience in customer service, retail, or logistics is highly preferred.
- Strong verbal and written communication skills with the ability to de-escalate difficult situations.
- Proficiency in Microsoft Office Suite (Word, Excel) and basic computer navigation.
- Ability to work a flexible schedule, including weekends and holidays as needed.
- Reliable transportation and a valid driver's license.