Job Description
Join Our Growing Team
We are seeking a dynamic and detail-oriented Customer Service Representative to join our fast-paced team in New York City. If you are looking for a stable full-time position with weekly pay and opportunities for growth, we want to hear from you.
At Apex Horizon Solutions, we pride ourselves on delivering exceptional client experiences. As a key member of our support team, you will play a crucial role in maintaining our high standards of service excellence.
Why Apply?
- Weekly Payroll: Get paid on time, every week.
- Full-Time Hours: 40 hours per week with a stable schedule.
- Modern Environment: Work in a collaborative, tech-forward office.
- Competitive Benefits: Health, dental, and vision insurance available.
Responsibilities
- Handle Inquiries: Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Solve Problems: Resolve customer issues and complaints effectively to ensure high satisfaction levels.
- Process Transactions: Accurately process orders, returns, and refunds using our CRM software.
- Maintain Records: Update customer accounts and track interactions in the database.
- Team Collaboration: Work closely with sales and technical teams to ensure seamless service delivery.
- Feedback Collection: Gather customer feedback and report trends to management.
- Training: Attend regular training sessions to stay updated on product knowledge and policies.
Qualifications
- Experience: Minimum of 1 year of customer service experience in a call center or retail environment.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Computer Skills: Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Reliability: Ability to work full-time hours, including some weekends or evenings if required.
- Problem Solving: Strong analytical skills with the ability to think critically and resolve issues independently.
- Education: High school diploma or equivalent required; Associate's degree preferred.