Job Description
Are you searching for hourly jobs in Baltimore, MD that provide the financial stability of a weekly pay schedule? Horizon Support Group is currently hiring dedicated Customer Service Representatives to join our dynamic team.
We prioritize our employees' well-being, which is why we offer a reliable weekly pay structure. If you are looking for a career that values your time and compensates you fairly, we want to hear from you. We serve clients across the United States, with a strong presence in Baltimore and the surrounding Pennsylvania region.
As a key member of our support team, you will serve as the primary point of contact for our clients, ensuring their needs are met with efficiency and a professional demeanor.
Responsibilities
- Handle a high volume of inbound and outbound customer calls, emails, and chat inquiries.
- Resolve customer issues, complaints, and product inquiries with empathy and accuracy.
- Process orders, returns, and exchanges efficiently within our CRM system.
- Document all customer interactions and account information accurately.
- Collaborate with the sales and technical teams to escalate complex issues.
- Maintain a professional and positive tone during every customer interaction to uphold our brand reputation.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED equivalent; some college is preferred.
- Previous experience in customer service, call center, or retail environments.
- Excellent verbal and written communication skills.
- Ability to type at least 35 WPM.
- Proficient in using Microsoft Office Suite and computer navigation.
- Reliable internet connection and a quiet workspace.
- Ability to work flexible shifts, including evenings, weekends, and holidays.