Job Description
Are you looking for a job that puts you in control of your schedule? Phoenix Support Solutions is currently hiring immediately for a Customer Service Representative position. We offer weekly pay and the flexibility you need to balance work with your personal life.
Join our dynamic team in Philadelphia, PA, and enjoy a modern work environment where your contributions are valued. We are seeking motivated individuals who are ready to start working right away and excel in a fast-paced setting.
Why Join Us?
- Weekly Paycheck (Bi-Weekly)
- Flexible Scheduling Options
- Immediate Start Dates Available
- Competitive Pay Rate
- Remote and On-site Options
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and transactions in the internal database.
- Collaborate with team leads to improve service processes and customer experience.
- Maintain a deep knowledge of company products and services to provide accurate information.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service or support experience is preferred but not required.
- Strong written and verbal communication skills.
- Proficiency with basic computer applications and internet navigation.
- Ability to work independently and manage time effectively.
- Reliable internet connection and a dedicated workspace (for remote roles).
- Must be available to work flexible hours, including evenings and weekends.