Job Description
Are you looking for a stable, rewarding career with immediate weekly pay? Horizon Payroll Services is expanding our team in Jacksonville, FL, and we are looking for enthusiastic individuals to join us as Customer Service Representatives. We pride ourselves on offering top-tier hourly positions with guaranteed weekly payouts, ensuring you get paid on time, every time.
As a key member of our team, you will be the voice of our brand, helping clients resolve inquiries, process transactions, and ensure a seamless experience. If you are detail-oriented, possess a positive attitude, and want to work in a dynamic environment, we want to hear from you.
Responsibilities
- Handle a high volume of incoming customer calls and emails with professionalism and efficiency.
- Resolve customer complaints, issues, and inquiries regarding products and services.
- Process transactions and maintain accurate records in our CRM database.
- Collaborate with team leads to improve service protocols and customer satisfaction scores.
- Provide accurate information regarding pricing, policies, and product details.
- Document all customer interactions and feedback for continuous improvement.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, sales, or support is preferred but not required for high performers.
- Strong verbal and written communication skills.
- Proficiency with computer systems and Microsoft Office Suite.
- Ability to work in a fast-paced environment while maintaining a friendly demeanor.
- Must be eligible to work in the United States.