Job Description
Are you ready to launch your career with a company that values your potential? PrimeConnect Services is currently seeking dedicated Customer Service Representatives to join our expanding team in New York. We specialize in providing top-tier support solutions and are proud to offer competitive hourly rates and weekly pay schedules.
Whether you are entering the workforce for the first time or looking to transition into a dynamic customer-focused role, we provide the training and support you need to succeed. Our modern, collaborative environment ensures you never feel out of place.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with empathy and effective problem-solving strategies.
- Accurately document customer interactions and feedback in our CRM systems.
- Assist customers in navigating products and services to ensure satisfaction.
- Collaborate with team leads to improve service processes and quality.
- Maintain a high level of product knowledge to answer technical questions.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Ability to multitask and work in a fast-paced, high-volume environment.
- Proficiency with basic computer applications and typing speed of 35+ WPM.
- A positive attitude and a genuine desire to help others.
- Reliable internet connection and a quiet workspace (if remote/hybrid).