Job Description
Are you a reliable professional seeking a stable career opportunity in New York City with the financial flexibility of weekly pay? NYC Logistics & Support Solutions is expanding our team and is looking for a dedicated Customer Service Representative to join our dynamic office environment.
We pride ourselves on delivering top-tier support to our clients and employees alike. In this role, you will be the face of our brand, handling inquiries with empathy and efficiency. We offer a competitive hourly rate, comprehensive benefits, and the assurance of getting paid on time, every week.
Why Join Us?
- Guaranteed Weekly Paychecks for your hard work.
- Competitive hourly rate ranging from $18.00 - $25.00 based on experience.
- Health, Dental, and Vision insurance options.
- Professional development and career advancement opportunities.
Don't miss this chance to build a rewarding career in NYC. Apply today!
Responsibilities
- Manage Inbound & Outbound Communication: Handle a high volume of customer inquiries via phone, email, and chat professionally and efficiently.
- Issue Resolution: Troubleshoot customer problems and provide effective solutions or escalate complex issues to senior management.
- Data Management: Accurately update and maintain customer records in our CRM database, ensuring data integrity.
- Payment Processing: Assist customers with billing inquiries and process payments or billing adjustments as necessary.
- Feedback Collection: Gather customer feedback and relay insights to management to help improve our products and services.
- Team Collaboration: Work closely with cross-functional teams to resolve service gaps and improve the overall customer experience.
- Adherence to Policy: Follow all company protocols, compliance guidelines, and quality assurance standards.
Qualifications
- Education: High school diploma or GED required; Associate’s degree or relevant certifications preferred.
- Experience: Minimum of 1-2 years of experience in customer service, call center, or support roles.
- Communication Skills: Excellent verbal and written communication skills with a customer-first mindset.
- Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and CRM software.
- Reliability: Proven track record of attendance and punctuality (critical for our weekly payroll schedule).
- Problem Solving: Ability to think critically and resolve issues under pressure.
- Availability: Must be available to work flexible hours, including evenings and weekends as needed.