Job Description
Join Atlanta City Services as a Customer Service Specialist and enjoy weekly pay in the heart of Georgia! We're seeking energetic professionals to deliver exceptional support to our diverse client base. This hourly position offers flexible scheduling and immediate opportunities for growth in a dynamic environment. Our commitment to work-life balance and competitive compensation makes this the perfect role for motivated individuals seeking stability in Atlanta's thriving service sector.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, scheduling, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex client concerns
- Process transactions and maintain client records with precision
- Participate in weekly training sessions to enhance product knowledge
- Meet daily performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills with clear articulation
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings and weekends as needed
- Positive attitude with a commitment to client satisfaction