Job Description
Join MetroCare Solutions as a Customer Service Specialist and make a difference in your community! We're seeking energetic professionals to deliver exceptional support to our clients in the Dallas area. Enjoy flexible scheduling, weekly pay, and a supportive team environment. No prior experience required—comprehensive training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Maintain detailed knowledge of company products/services
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office suite
- Previous customer service experience preferred
- Reliable transportation to Dallas office location
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset